Complaints
How to raise a complaint with BBF Motors and what happens next.
We want every customer to be happy with their car and the way we dealt with them. If something has gone wrong, please tell us so we can put it right.
How to complain
Contact us through our contact page, or write to BBF Motors, 125 Christian Street, London E1 1RS. Please include:
- your name and how to reach you
- the vehicle (registration or the car’s page on our website) and when you bought or enquired about it
- what went wrong and what you would like us to do
- copies of any relevant documents or photos
What happens next
- We will acknowledge your complaint promptly and tell you who is dealing with it.
- We will look into it fairly, which may include inspecting the vehicle.
- We will give you our response in writing, explaining what we found and what we will do.
If you are still not satisfied
You can get free, impartial advice about your rights from Citizens Advice consumer service (0808 223 1133). Your statutory rights under the Consumer Rights Act 2015 are not affected.